Privacy Policy
Last updated: 21 July 2026
This Privacy Policy explains how Viabl Ltd trading as Xpress Pest Control (“we”, “us” and “our”) collects, uses, stores and shares your personal data when you visit our website, contact us or use our services. It also explains your rights under the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
Viabl Ltd trading as Xpress Pest Control is the data controller responsible for your personal data.
Our address is Viabl Ltd, 39 Progress Road, Leigh-on-Sea SS9 5PR.
Our website is www.xpresspestcontrol.co.uk.
If you have any questions about this Privacy Policy or how we use your personal data, you can contact us using the details in the “Contact us” section below.
Personal data we collect
We may collect and process the following personal data, depending on how you interact with us:
• Your name.
• Your email address.
• Your telephone number.
• Your postal address.
• The address or location where the service is required.
• Details of your enquiry or service requirement.
• Booking, appointment, pricing and payment information.
• Call recordings for training, quality assurance and business monitoring.
• Information recorded by our engineers about work carried out at your property.
• Information about how you interact with our marketing and advertising.
• Technical information such as your IP address, browser type, device type, pages visited and time spent on our website.
How we collect your data
We collect personal data in the following ways:
• Directly from you when you contact us, request a quotation, book a service or speak to us.
• Automatically when you use our website, through cookies and similar technologies.
• Through records created during engineer visits, telephone calls and customer service interactions.
• From advertising and analytics providers where this is permitted by law.
How we use your personal data
We use your personal data to:
• Respond to your enquiries and provide quotations.
• Arrange, deliver and manage our services.
• Take payments and maintain customer records.
• Contact you about bookings, services and related customer support matters.
• Monitor and improve our website, services and customer experience.
• Train staff and monitor service quality.
• Send marketing communications where permitted by law.
• Protect our business, staff, customers and systems.
• Comply with legal and regulatory obligations.
Lawful bases for processing
We process your personal data only where we have a lawful basis to do so under UK data protection law.
Depending on why we are using your information, we rely on the following lawful bases:
• Taking steps before a contract, where you contact us for a quotation or ask us to arrange services before a booking is confirmed.
• Performance of a contract, where we need to use your personal data to deliver services, manage bookings and take payment.
• Legitimate interests, where we use personal data for staff training, call monitoring, service improvement and day-to-day business administration, provided our interests are not overridden by your rights and freedoms.
• Consent, where consent is required, such as for certain non-essential cookies or similar tracking technologies.
• Legal obligation, where we need to use your personal data to comply with tax, accounting, legal or regulatory requirements.
Where we rely on consent, you may withdraw it at any time.
Cookies and tracking
We use cookies and similar technologies to operate our website, understand how it is used and support analytics and advertising activities.
For full details of the cookies we use, please see our Cookie Policy
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
Analytics and advertising
We may use third-party providers such as Google Analytics and advertising platforms including Google, Bing, Facebook, X and LinkedIn to help us understand website usage and improve our marketing.
These providers may use cookies and similar technologies to collect information about your interaction with our website and adverts.
You can find out more about how these providers use personal data by visiting their own privacy notices.
Sharing your personal data
We may share your personal data where necessary with:
• Service providers who support our business, including IT, payment, website, call handling, analytics and marketing providers.
• Professional advisers, insurers and auditors.
• Affiliated companies and business partners where relevant.
• Regulators, public authorities, courts or law enforcement where required by law.
• A purchaser or successor organisation in connection with a sale, merger, acquisition or business restructure.
We require third parties processing personal data on our behalf to keep it secure and to use it only for lawful purposes.
International transfers
Some of our service providers may process personal data outside the United Kingdom. Where this happens, we will ensure appropriate safeguards are in place in accordance with UK data protection law.
How long we keep your data
We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, regulatory, tax, accounting and reporting requirements.
We may keep different types of personal data for different periods, depending on the nature of the information and why we hold it. We may also keep data for longer where necessary to establish, exercise or defend legal claims.
Your rights
Under UK data protection law, you have rights which may include the right to:
• Be informed about how your personal data is used.
• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests.
• Object to direct marketing at any time.
• Request transfer of your personal data where applicable.
• Withdraw consent where we rely on consent.
To exercise any of these rights, please contact us using the details below.
Complaints
If you have concerns about how we use your personal data, we would welcome the opportunity to address them first.
You also have the right to complain to the Information Commissioner’s Office (ICO). More information is available at https://ico.org.uk
Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure or alteration.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Third-party links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party websites, and we recommend that you read their privacy policies before providing any personal data.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data practices. When we do so, we will update the “Last updated” date at the top of this page.
Contact us
If you have any questions about this Privacy Policy or want to exercise your rights, you can contact us:
• By writing to us at: Viabl Ltd, 39 Progress Road, Leigh-on-Sea SS9 5PR.
• By using the contact page on our website.
• By emailing us at: [email protected].